Assignment Received
We review the assignment instructions, identify time-sensitive issues, confirm the requested scope, and acknowledge receipt.
The Adjusting Process
Structured, professional claims handling
A clear process supports prompt contact, thorough investigation, accurate documentation, and timely reporting from assignment through completion.
Contact & Scheduling
Appropriate parties are contacted, inspection or interview arrangements are made, and initial information is gathered.
Field Investigation
Depending on the assignment, work may include scene or property inspections, photographs, measurements, statements, witness interviews, diagrams, and collection of supporting documentation.
Evaluation
The gathered information is reviewed to document the cause and circumstances of loss, scope of damage, liability facts, evidence, and other issues identified in the client’s instructions.
Reporting
Reports are prepared in accordance with client guidelines and may include a narrative summary, photographs, diagrams, statements, estimates when requested, supporting documents, and recommendations.
Communication & Completion
Status updates are provided as appropriate. Additional investigation is completed when requested, and the final work product is submitted with the supporting file documentation.
What clients can expect
- Prompt acknowledgment and contact
- Objective field investigation
- Professional representation
- Clear photo and written documentation
- Responsive status communication
- Timely file completion